Policy On Integrated Management Systems

• While moving towards institutionalization on the one hand, we establish and maintain our management system in compliance with compliance obligations, national and international legislation and standards on the other.
• With the belief that we can always do better, we measure our guest satisfaction and service quality, see our guests' complaints as an opportunity and use them to improve our service quality.
• We provide the necessary compensation and improvements for any guest complaints and feedback, where the guest is found to be right.• We receive the advice and suggestions of our employees in an objective manner by removing obstacles and barriers, thus providing a framework for setting our goals.
• We attach importance to the continuity of training in order to raise awareness of our personnel and ensure the continuity of integrated management systems. 
• In an environment of love, respect and peace in our facilities, we increase the motivation of our employees and continue to work in a team spirit.
• We provide the necessary resources within the scope of integrated management systems and make new investments by working in line with the national and regional policies. We take into account guest expectations in our investments, closely follow the technology, develop our businesses and use our experience, knowledge and skills in a constructive way. We plan and implement design activities that support energy performance.
• With our transparent management style, we ensure that all employees contribute to our system. We instil the corporate identity in all employees, create employees who believe in teamwork and ensure that they remain within the group for a long time.
• We comply with the physical, chemical, allergen and microbiological hygiene rules and fulfil the requirements in the purchase, storage, preparation and presentation of raw materials in order to ensure that our guests and staff are fed in accordance with food safety and hygiene rules. We conduct internal and external communication and ensure that integrated management system objectives are established, reviewed and continuously improved, including energy performance.
• In order to protect the environment and ensure the necessity of sustainable tourism, we determine our impacts on the environment and control our negative impacts, potential hazards and wastes. We strive to minimize the use of sustainable natural resources, energy consumption, air, water and soil pollution. We attach importance to the mitigation and adaptation of climate change and the protection of biodiversity and ecosystems.
• While conducting our activities, we take and implement the necessary measures to protect our guests and employees from injuries, accidents and diseases that may occur, to reduce occupational health and safety risks by providing safe and healthy working conditions and eliminating hazards, and to ensure continuous improvement of the management system.
• Within the scope of sustainable practices, we strive to ensure that sensitivity to the environment, consumption of natural resources, collective works and energy consumption is adopted not only by our employees but also by our guests, suppliers, subcontractors and authorities, and we strive for the sustainability and continuous improvement of our environmental and energy management system. We contribute to the production of projects within the scope of sustainable practices in cooperation with local governments, supplier companies and non-governmental organizations.
• We contribute to tourism by offering our guests historical and cultural activities in the region.
• We take all necessary measures to increase local employment, protect and enrich natural life in the places where we are located. We protect biodiversity and the number of living creatures in our facilities and share with our employees and the public all the activities we carry out to protect our environment.
• We take energy efficiency into account in new equipment, products and services to be procured, and we implement all requirements to protect the environment and natural resources and to control energy consumption.

GENERAL MANAGER